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Student FAQs

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Student IT FAQs

If your issue is not addressed below, please visit the for a database of student IT support.

Why is my MCC login not working?

Error message: "Invalid username provided"
Solution: Avoid using the Auto-fill, Copy & Paste, and/or web browser cache features because these features usually add a blank space after the last character creating an invalid username and/or password. Instead, we suggest to type out each character.

What is the difference between my SURF ID and Student ID?
At 美姬社区 students are issued both a SURF ID and Student ID. The SURF ID is used to log into our online systems and the Student ID is used for Administration purposes. Currently student ID Cards are labeled with Student ID numbers only. To convert the Student ID number to a SURF ID, replace the first zero with a "W". For example, the assigned Student ID: 07211234 converts to SURF ID: W7211234.
When do I register for Spring, Summer, and Fall classes?

Don't get left out...registration has begun!!! If you haven't already registered, please submit your Spring, Summer, and/or Fall application so you can start enrolling in classes soon.

How do I enroll and drop classes?

If you are having difficulties adding classes, please review our tutorials listed below:

  •  | Drop DEADLINES schedule. Select the respective term.

Note: To prevent your class(es) from being DROPPED, please make the payment by the due deadline available on the Payment Deadlines Schedule (select the respective term).

Why is my payment for a class not going through?
If you are experiencing difficulties paying your class(es) with our payment system, we strongly suggest that you either  or add our surf.miracosta.edu website as an exception to accept pop-ups.

If you would like more information about paying your fees, read this article: .
How can I enroll in classes with zero or low cost textbooks?

美姬社区 now offers designated classes with Zero or Low Cost textbook. Learn how to search for these designated classes by clicking this link: You can go to this link to see a full list of what ZTC and LTC classes are available for each semester.

Why can I not access Canvas after enrolling in my class?
Normally when a student adds a class, it takes approximately two hours from the time the class was added to see it in Canvas. The updates to access your class in Canvas are done between 7:00 AM - 7:00 PM, Monday - Saturday. Thus, if you add and pay for a class after 7:00 PM, please wait for the next morning to see your class in Canvas. Note: no updates are done on Sundays. Thank you for your patience and understanding.


Why am I getting this error message at the Canvas login prompt?
Not able to log in error message
The message above indicates that you do not have access to Canvas because currently you are not enrolled in classes per respective semester. If you just added and paid for classes, Canvas will update your enrollments every two hours, except for Sunday enrollments which are added to Canvas on Monday mornings. If you have questions or need further assistance, please contact the ITS Helpdesk.
Am I prepared for ONLINE classes?

Online courses available to you via the Internet. Course content, credit, and quality are equal to that of the traditional classroom! Explore the online education page to find out if online courses are right for you: Online Education.

I have an issue with Canvas. Who can I contact?
If you have issues with Canvas after working hours and/or during peak periods, and need immediate assistance, please contact Canvas Support 24/7 Hotline directly at 877.884.1673 or from your Canvas account, click Tech Help >> Report a Problem.
Why can my Mac computer not access the 美姬社区 website?
about users with old MAC devices who are unable to access the 美姬社区 website.